FAQ'S

Frequently asked questions

Terms & Conditions


Introduction These Terms & Condition's govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our The Bee Organic’s use of cookies in accordance with the terms of Bee Organic’s privacy policy / cookies policy. License to use website Unless otherwise stated, The Bee Organic and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not: Republish material from this website (including republication on another website);
Sell, rent or sub-license material from the website;
Show any material from the website in public;
Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
Edit or otherwise modify any material on the website; or
Redistribute material from this website [except for content specifically and expressly made available for redistribution.
Acceptable use You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without The Bee Organic’s express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without The Bee Organic’s express written consent. Restricted access Access to certain areas of this website is restricted. The Bee Organic reserves the right to restrict access to other areas of this website, or indeed this entire website, at The Bee Organic’s discretion. If The Bee Organic provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. The Bee Organic may disable your user ID and password in The Bee Organic’s sole discretion without notice or explanation. User content In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to The Bee Organic a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to The Bee Organic the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or The Bee Organic or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. The Bee Organic reserves the right to edit or remove any material submitted to this website, or stored on The Bee Organic’s servers, or hosted or published upon this website. Notwithstanding The Bee Organic’s rights under these terms and conditions in relation to user content, The Bee Organic does not undertake to monitor the submission of such content to, or the publication of such content on, this website. No warranties This website is provided “as is” without any representations or warranties, express or implied. The Bee Organic makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, The Bee Organic does not warrant that: This website will be constantly available, or available at all; or
The information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional. Limitations of liability The Bee Organic will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss;
For any indirect, special or consequential loss; or
For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if The Bee Organic has been expressly advised of the potential loss. Exceptions Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit The Bee Organic’s liability in respect of any: Death or personal injury caused by The Bee Organic’s negligence;
Fraud or fraudulent misrepresentation on the part of The Bee Organic; or
Matter which it would be illegal or unlawful for The Bee Organic to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website. Other parties You accept that, as a limited liability entity, The Bee Organic has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against The Bee Organic’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect The Bee Organic’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as The Bee Organic. Unenforceable provisions If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. Indemnity You hereby indemnify The Bee Organic and undertake to keep The Bee Organic indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by The Bee Organic to a third party in settlement of a claim or dispute on the advice of The Bee Organic’s legal advisers) incurred or suffered by The Bee Organic arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. Breaches of these terms and conditions Without prejudice to The Bee Organic’s other rights under these terms and conditions, if you breach these terms and conditions in any way, The Bee Organic may take such action as The Bee Organic deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Variation The Bee Organic may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version. Assignment The Bee Organic may transfer, sub-contract or otherwise deal with The Bee Organic’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Severability If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Entire agreement These terms and conditions, together with documents, constitute the entire agreement between you and The Bee Organic in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Law and jurisdiction These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the Chennai High Court.




Disclaimer Policy


A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury. Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaimant. Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority. Website disclaimer covers the following: No warranties Limitations of liability Exceptions Reasonableness Other parties Unenforceable provisions This website disclaimer Website disclaimer – sample template The information contained in this website is for general information purposes only. The information is provided by the BEEORGANIC ENTERPRISES and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of the BeeOrganic Enterprises. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, The BEE ORGANIC ENTERPRISES takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.




Cancellation & Refunds


Cancellation Policy Botaniq.in believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within4 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the botaniq marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. The Policy envisages the terms and conditions under which: (a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) A refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) You may cancel orders for goods purchased by you within a stipulated period of time” It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website. What I can return and when? (a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
(c) If the product does not match the weight What products can NOT be returned? (a ) Consumable products like food or health products Conditions for returning products (a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time. To raise a dispute, please send an email to info@botaniq.in. Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product. If the company agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.”




Shipping & Delivery


We currently deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control. Shipping Time Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects in the checkout page. For few products lead time is 2-4 business days and other products 7- 10 business days (please check the shipping details of each products before you order the products) The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 5pm to 9pm on all days Monday to Saturday. We ship on all days (Monday to Saturday) except Sundays , regional holidays and public holidays. If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at info@botaniq.in , mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest. I n case your shipment is delayed: In case there is a delay, please send us an email on info@botaniq.in with your order number. In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.




Privacy Policy


We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. Note :- Our privacy policy is subject to change at any time without any prior intimation. Make sure you are aware of any changes, we will review this policy periodically. By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. What Information do we collect ? We may collect, store and use the following kinds of personal information: Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation); Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services; Information that you provide to us for the purpose of registering with us; Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; Any other information that you choose to send to us; and Other information. Link to Other Sites Our Website links to other websites that may collect personally identifiable information about you. Botaniq or Bee Organic Enterprises is not responsible for the privacy practices or the content of those linked websites. Cokkies :- A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Our advertisers/payment services providers may also send you cookies. We publish Google adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one. Choice/Opt-Out We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all beeorganika.com lists and newsletters, please visit unsubscribe Advertisements on Beeorganika.com We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. Using your Personal Information :- Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to: Administer the website; Improve your browsing experience by personalising the website; Enable your use of the services available on the website; Send to you goods purchased via the website, and supply to you services purchased via the website; Send statements and invoices to you, and collect payments from you; Send you general (non-marketing) commercial communications; Send you email notifications which you have specifically requested; Send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); Provide third parties with statistical information about our users – but this information will not be used to identify any individual user; Deal with enquiries and complaints made by or about you relating to the website; and Other uses Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. All our website financial transactions are handled through our payment services provider,CcAvenue. You can review the CcAvenue privacy policy at https://www.ccavenue.com/privacy.jsp. We will share information with CcAvenue only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. Disclosures :- We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information: To the extent that we are required to do so by law; In connection with any legal proceedings or prospective legal proceedings; In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties. International data Transfer :- Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information. Security of Your Personal Information :- We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password) protected systems. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website). Policy Amendments :- We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email. Your Rights :- You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject the payment of a fee. We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes. Third Party websites :- The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. Updating Information :- Please let us know if the personal information which we hold about you needs to be corrected or updated. Contact :- If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@botaniq.in Time: Mon – Fri(9:00 – 18:00) Telephone No : +91 9840755855




Disclaimer Policy


A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury. Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaimant. Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority. Website disclaimer covers the following: No warranties Limitations of liability Exceptions Reasonableness Other parties Unenforceable provisions This website disclaimer Website disclaimer – sample template The information contained in this website is for general information purposes only. The information is provided by the botaniq & Bee Organic Enterprises and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of the Botaniq & Bee Organic Enterprises. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, The nature honey takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.





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